Privacy Policy

🧾 1. Information You Provide Directly

We may collect the following personal information that you voluntarily provide to us:

Name and surname
Shipping and billing address
Email address
Phone number
Payment details (processed securely via third-party payment providers)
Account login information (if you create an account)
Messages sent to our customer service team

🌐 2. Automatically Collected Information

When you access our website, we may automatically collect certain technical data, including:

IP address
Browser type and version
Device information
Pages viewed and time spent on site
Referring and exit pages
Cookies and tracking data (see “Cookies” section)

🛒 3. Order and Transaction Information

We may also collect information related to your purchases, such as:

Purchased products
Order history
Returns and refund records
Preferred payment and delivery methods

We do not knowingly collect personal data from individuals under the age of 16.

⚙️ 4. How We Use Your Information

Your personal data may be used for the following purposes:

Processing and fulfilling orders
Managing shipping and delivery
Creating and maintaining customer accounts
Sending order updates and service notifications
Handling customer support requests
Processing payments and preventing fraud
Improving our website and services
Sending marketing communications (only with consent where required)
Complying with legal obligations

⚖️ 5. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your data under the following legal bases:

Performance of a contract
Consent
Legitimate interests
Legal obligations

You may withdraw your consent at any time.

🍪 6. Cookies and Tracking Technologies

We use cookies to:

Remember user preferences
Maintain shopping cart functionality
Analyze website performance
Personalize content and advertising

You can manage cookies through your browser settings. Some features may not function properly if cookies are disabled.

🔗 7. Sharing Your Information

We do not sell your personal data.

We may share data only with trusted third parties such as:

Payment processors
Shipping and logistics providers
IT and hosting providers
Email and marketing platforms
Fraud prevention and analytics services

All third parties are required to protect your data and use it only for provided services.

🌍 8. International Data Transfers

If your data is transferred internationally, we ensure appropriate safeguards are applied in accordance with applicable data protection laws.

🔐 9. Data Security

We implement appropriate security measures to protect your data against unauthorized access, alteration, loss, or disclosure. However, no system is 100% secure.

⏳ 10. Data Retention

We retain your personal data only as long as necessary for:

Service fulfillment
Legal obligations
Tax and accounting requirements
Dispute resolution

After this period, data is securely deleted or anonymized.

🧑‍⚖️ 11. Your Rights

Depending on your location, you may have the right to:

Access your data
Correct inaccurate information
Request deletion
Restrict or object to processing
Withdraw marketing consent
Request data portability

📢 12. Marketing Communications

You may receive newsletters, promotional offers, and product updates. You can unsubscribe at any time.

🔗 13. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices.

👶 14. Children’s Privacy

Our services are not intended for individuals under 16. Any such data will be deleted if discovered.